Pearl Chemists in Tooting, London has been running a delivery service for more than 12 years. Three drivers support their seven branches to make more than 60 daily deliveries. With increasing pressure on business margins, plus greater GPhC focus on clear audit trails and patient data safety, pharmacy director Mike Patel was looking for a more robust way to manage the service.
"Home delivery is a free service for our customers, but is a cost to the business", explains Mike. "I am very keen to make our deliveries as efficient and cost effective as possible."
Learning about Pro Delivery Manager from the NPA, Mike was persuaded to take up the free trial. Within 14 deliveries, he was convinced of the benefits. "Our delivery success rate is now over 93%, and the data provided by the system is outstanding. My drivers are taking the most efficient route possible, which is cutting fuel costs, and we don't now spend lots of time managing heaps of paper."
After being initially apprehensive, the Pearl staff using Pro Delivery Manager are also seeing big improvements (see box). Mike sees clear value for money in the service and encourages any prospective user to give it a try. "Its ability to audit, track and plan efficient routes and provide me with valuable management data is second to none."
Ketan Agravat, Operations Manager
Jayesh Patel, Driver
The NPA has successfully piloted Pro Delivery Manager in a number of areas in the UK, and is now recommending the service to pharmacies operating a delivery service. To sign up for a one month free trial, click here or call NPA Sales on 0330 123 0190.