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Pearl Chemists

Pearl pharmacy staff are benefitting from the delivery management service available from the NPA

Pearl Chemists in Tooting, London has been running a delivery service for more than 12 years. Three drivers support their seven branches to make more than 60 daily deliveries. With increasing pressure on business margins, plus greater GPhC focus on clear audit trails and patient data safety, pharmacy director Mike Patel was looking for a more robust way to manage the service.

"Home delivery is a free service for our customers, but is a cost to the business", explains Mike. "I am very keen to make our deliveries as efficient and cost effective as possible."

Learning about Pro Delivery Manager from the NPA, Mike was persuaded to take up the free trial. Within 14 deliveries, he was convinced of the benefits. "Our delivery success rate is now over 93%, and the data provided by the system is outstanding. My drivers are taking the most efficient route possible, which is cutting fuel costs, and we don't now spend lots of time managing heaps of paper."

After being initially apprehensive, the Pearl staff using Pro Delivery Manager are also seeing big improvements (see box). Mike sees clear value for money in the service and encourages any prospective user to give it a try. "Its ability to audit, track and plan efficient routes and provide me with valuable management data is second to none."

Day to day benefits

Ketan Agravat, Operations Manager

  • It is incredibly easy to use - all you need is an internet-enabled device in the office and a smart phone for each driver. You don't have to be a computer whiz to set it up.
  • The clinical governance is outstanding - deliveries don't get missed, every mediation is tracked in real time and any last minute changes can be quickly noted and communicated.
  • My labour forecasting has significantly improved - the daily reports mean I now have accurate information on the number of hours required and the associated petrol costs.

Jayesh Patel, Driver

  • It's so easy to use - it helps get you organised and plans my delivery routes for me.
  • It has drastically reduced errors - I have all the relevant medications before I set off, I know what I need to pick up and I can see any extra notes against each delivery.
  • Signatures for controlled drugs (CDs) are ensured - rather than relying on a sticker on the parcel telling me, the system tells me it's CDs, and requires the customer and my signatures on delivery, so it never gets missed.

Sign up for a free trial

The NPA has successfully piloted Pro Delivery Manager in a number of areas in the UK, and is now recommending the service to pharmacies operating a delivery service. To sign up for a one month free trial, click here or call NPA Sales on 0330 123 0190.

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