There are several factors that affect the accuracy of the courier tracking. Please note the following considerations:
For highest accuracy and frequent position updates you need a device that has built-in GPS. Please note that may iPad tablet devices do not have a built-in GPS sensor.
Make sure that if your device has GPS that it is switched on. See the following links for information on how to do this:
In order for the device to be able to get a consistent, accurate GPS lock we recommend that the device be placed in a holder attached to the windscreen of the delivery vehicle whilst the courier is travelling between deliveries.
Please follow the relevant link below for further details on how to ensure reliable operation of the tracking feature.