04. Orders and Tasks
In contrast with version 2, version 3 supports the entire history of an order including deliveries that have been completed, cancelled or have failed by using the tasks function within an order.
For example, if a customers order has a failed task on the order it's easy to open up the task and see in the outcome note the reason why the task failed. It’s possible to do the same with a cancelled task too.
It’s quick and easy to reschedule tasks that have failed or been cancelled by clicking the ‘Reschedule failed/cancelled task’ button.
All this history stays within the one order for ease of reference. This helps users with continuity of service and improves communication – no need to write memos or emails about customers' orders and deliveries.
In another video, we’ll discuss more about how tasks work and how they improve transparency and record keeping.