Pro Delivery Manager Support for Welsh Pharmacies
Thank you for visiting Pro Delivery Manager Support that is exclusively for Welsh Pharmacies delivering medicines to Extremely Vulnerable Patients.
To begin using Pro Delivery Manager to deliver medicines to your extremely vunerable patients using assigned volunteers, please refer to the emails you received from the Welsh Government.
Should you require support, we have produced a series of step by step How To Guides and videos – these can be accessed in the links below.
- Overview video
- Demonstration video
- Guide for allocating deliveries for Extremely Vulnerable Patients
- Guide for allocating deliveries for Extremely Vulnerable Patients - without barcode scanning
- How to create a new patient and schedule a delivery
If the How To Guides are unable to help you resolve your query, we have enabled a service whereby you can request a timeslot with one of our team to provide you with support and answer any questions. There are two 30-minute time slots available every half hour from 7am to 8pm Monday to Friday (excluding bank holidays).
Just select the time that you would like to talk to us and we will call you at the scheduled time.
If your desired time slot isn’t available through Link 1, please check Link 2 to see if your desired time is available there. Once a time slot has been allocated, it will disappear from the list.
Link 1 - https://calendly.com/pdmsupport01/pro-delivery-manager-support-1
Link 2 - https://calendly.com/pdmsupport02/pro-delivery-manager-support-2
You will be asked to complete a brief form – the more information you provide in the form the better our support team will be able to help answer your questions.
You can contact us by emailing support@prodeliverymanager.com and sharing what area of support you require. We'll be happy to help you.
There is also help available via our support line which is open 9am to 5pm Monday to Friday – contact us by calling 01727 795911.
