PDM Portal (order tracking system)

The following information (where available) can be displayed on the order tracking page:

• Order items The items that are in the order
• Contact details for the entity that is managing the order Phone number and email address
• Order progress
  • Completed/failed/cancelled tasks A list of tasks already completed for the order
    • Outcome category The outcome category for the completed/failed/cancelled task
    • Contact name The name of the person present as recorded when the task was completed
      • Contact signature The signature of the person present as captured recorded when the task was completed
  • Current task The next task to be handled in the order
    • Assigned user's name The name of the PDM user assigned to handle the task
    • Assigned user's contact number The phone number of the PDM user assigned to handle the task
    • Assigned user's last known location (on map) 
    • Estimated time of arrival A calculation of when the task assignee will arrive at the task location if the task is on a route
  • Pending tasks Any future tasks for the order
    • Assigned user's name The name of the PDM user assigned to handle the task
    • Assigned user's contact number The phone number of the PDM user assigned to handle the task

When a customer follows the tracking link to the PDM Portal website the ETA for the current task is calculated at that moment in time based on the latest data available.

For the ETA to be shown, the following requirements must be met:

• The current task is on a route
• The route has been marked as "started" by the user
• The route has been fully optimised
• If the user has completed a task out of optimised sequence the route has been successfully re-optimised
• If a task has been removed from the route or a new task added after the route was started, the route has been successfully re-optimised
• Statistical information on all tasks not yet completed on the route (and sequenced before the task being viewed) is available

The ETA for the task being viewed is calculated by summing the estimated travel time to each task sequenced before the task being viewed with the estimated time to complete each task. This time period is added to the time that the last task on the route was completed (or if no tasks have yet been completed, to the time the route was started) to provide the ETA for the task being viewed.

The ETA is displayed as a time window (e.g. 10:00-11:00). The ETA calculated above is the mid-point of that window (e.g. 10:30). The length of the window can be adjusted in the Administration screen in PDM Web.

To ensure that the ETA is available and remains accurate we recommend that your driver follows the optimised sequence for the route. If he needs to perform a task out of sequence, or a task gets added or removed from the route, he should ensure that the route re-optimises successfully. The app also requires a stable internet connection to ensure the latest changes to the route are being synchronised quickly with the server so that the most up-to-date information is available for the calculation of ETAs.