Viewing Payment Request History

Go to the Payment requests module in the main menu.

To view the history of a payment request, double-click on the record or right-click on the record and select the View history option.

A floating window will open showing information related to the payment request.

Click to Zoom


The information shown includes:

  • PDM Event: A log of each time the status of a payment request was changed.
  • PDM Communication: A log of email and SMS notifications created by PDM that relate to the payment request.
  • GoCardless event (for Direct Debit collection methods only): Logs provided by our Direct Debit payment partner that relate to the payment request.