FAQs
Here are some of the most asked questions about PDM.
If you can't find the answer to your question here, please contact us and we will be glad to help you.
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PDM Web
- Which web browsers are compatible with PDM Web?
- Can I import customer data into PDM Web?
- How do I add or amend a note or other defaults on a customer record?
- What action should I take if a customer is deceased?
- Is there any limit on the number of users or logins?
- How do I switch a delivery from one driver to another?
- How can I improve the accuracy of the courier tracking?
- What action should I take if a driver or other staff member leaves?
- How do I deal with "On Hold" orders?
- How do I deal with "Running Late" orders?
- Can I send SMS messages to customers in bulk?
- How do I activate the sending of SMS notifications to my customers?
- I'm not a pharmacy - is PDM still right for me and my business?
- Where can I find tutorials and reference materials for training?
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PDM App (mobile app)
- What are the best mobile devices for using PDM App?
- Why is an Android device recommended?
- What device specifications are recommended?
- Do I need a device with a mobile data contract?
- How much data will my device use to run PDM?
- How can I track my courier/delivery driver?
- How do I add or amend a note or other defaults on a customer record?
- Why does PDM require the "always" location permission?
- Can the mobile app be used offline i.e. when there is no network coverage?
- How quickly does the information sync with PDM Web for the branch/hub to see?
- How do I switch a delivery from one driver to another?
- Is there a location-based check at the point of delivery?
- Can I quickly make multiple deliveries to the same address?
- How do I activate the sending of SMS notifications to my customers?
- Requesting and Collecting Payments
- PDM Portal (order tracking system)
- Billing
