Here are some of the most asked questions from existing users about the PDM Web application.
If you can't find the answer to your question here, please contact us and we will be glad to help you.

PDM Web is compatible with the latest desktop versions of the following web browsers:

  • Google Chrome
  • Microsoft Internet Explorer
  • Microsoft Edge
  • Mozilla Firefox
  • Opera
  • Safari

If you have difficulties using PDM Web, please make sure that your web browser is up to date with the latest version available.

Although we have not tested the PDM Web on mobile or tablet devices, you will probably find that it works on such devices. However, the site is designed for use on larger screens, so we recommend that you generally access it via a desktop computer or laptop.

There are several factors that affect the accuracy of courier tracking.
Please note the following considerations:

Device Specification
For highest accuracy and frequent tracking updates you need a device that has built-in GPS. Please note that many iPad tablet devices do not have a built-in GPS sensor.

Make sure that if your device has GPS that it is switched on. See the following links for information on how to do this:

Device Position
In order for the device to be able to get a consistent and accurate GPS lock we recommend that the device be placed in a holder attached to the windscreen of the delivery vehicle whilst the courier is travelling between deliveries.

See AlsoTracking Couriers Using Android Devices Tracking Couriers Using iOS Devices

There is no upper limit on the number of users or logins. 

You'll find a full Tutorial guide when you log into PDM Web. Just go to Menu > Help & Support.

See AlsoTutorials

We recommend that you deactivate their account.
When their account is deactivated they will automatically be logged out of PDM Web and PDM App and will not be able to log in again.
To deactivate a user's account, locate them in Administration > Users > User accounts. Double-click to edit and untick the "Active" checkbox, then save changes.

If you wish to manage which mobile devices can be used for PDM, or prevent new devices from being used, this can be done via the "Settings" module in the Administration menu.

See AlsoCreating Your First Users

This is not a feature that's available yet.

We recommend that you deactivate the customer record in PDM Web.
Deactivated customers will not appear in the mobile app and will be listed at the bottom of search results in PDM Web.
To deactivate a customer record, search for the customer in the Quick Search bar, right click on the record and select 'Edit customer.' Inside the customer record untick the "Active" checkbox. 
The customers order history and related information will still be retained for future reference.

See AlsoModifying Customers